IMPORTANT: At AABB GAME, we are committed to promoting responsible gaming practices and ensuring that our platform provides a safe, enjoyable environment for all players. This Responsible Gaming Policy outlines our commitment to preventing gambling-related harm and supporting players who may need assistance.

1. Our Commitment to Responsible Gaming

• Player Protection: We implement various tools and features to help players maintain control over their gaming activities.
• Safe Environment: Our platform is designed to prevent underage gambling and protect vulnerable players.
• Education: We provide information and resources to help players understand the risks associated with gaming.
• Support Services: We offer access to professional help and support organizations for players who need assistance.
• Continuous Monitoring: We actively monitor player behavior to identify potential problem gaming patterns.

2. Age Verification and Legal Compliance

• Minimum Age: Players must be at least 18 years old to create an account and participate in real money games.
• Identity Verification: We implement robust KYC (Know Your Customer) procedures to verify player identity and age.
• Geographical Restrictions: Our services are only available in jurisdictions where online skill gaming is legal.
• Legal Compliance: We comply with all applicable laws and regulations regarding responsible gaming practices.

3. Self-Regulation Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Limits: Set time-based limits to control how long you spend playing.
• Loss Limits: Set limits on the amount you can lose in a specific time period.
• Cool-off Periods: Take temporary breaks from gaming for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from our platform if needed.
• Reality Checks: Receive regular reminders about time spent playing and money spent.

4. Warning Signs of Problem Gaming

• Time Management Issues: Spending more time gaming than intended or neglecting other activities.
• Financial Strain: Spending more money than you can afford or chasing losses.
• Emotional Impact: Feeling anxious, depressed, or irritable when not gaming.
• Relationship Problems: Gaming affecting relationships with family, friends, or colleagues.
• Work/Study Impact: Gaming interfering with work performance or academic responsibilities.
• Deception: Lying about time or money spent on gaming activities.
• Loss of Control: Inability to stop gaming despite wanting to quit.

5. Support and Assistance

• Customer Support: Our support team is trained to identify and assist players who may be experiencing gaming-related problems.
• Professional Help: We provide information about professional counseling services and support organizations.
• Family Support: Resources and guidance for family members concerned about a loved one's gaming habits.
• Financial Counseling: Information about debt management and financial planning services.

6. Helpful Organizations and Resources

• National Council on Problem Gambling: www.ncpgambling.org
• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk
• Gambling Therapy: www.gamblingtherapy.org
• BeGambleAware: www.begambleaware.org
• Problem Gambling Foundation: www.pgf.nz

7. Account Management and Monitoring

• Player Activity Monitoring: We monitor player behavior patterns to identify potential problem gaming indicators.
• Intervention Procedures: We may contact players showing signs of problematic gaming behavior.
• Account Restrictions: We reserve the right to impose restrictions on accounts that show concerning patterns.
• Collaboration with Experts: We work with gambling addiction specialists to improve our responsible gaming measures.

8. Educational Resources

• Risk Awareness: Understanding the difference between skill gaming and gambling.
• Probability Education: Information about odds, house edge, and game mechanics.
• Budgeting Tips: Guidance on setting and maintaining gaming budgets.
• Healthy Gaming Habits: Tips for maintaining a balanced approach to gaming.
• Regular Updates: Ongoing education through newsletters, blog posts, and platform notifications.

9. Third-Party Exclusion Services

• GamStop: UK-based self-exclusion service for all licensed gambling operators.
• GameBan: Self-exclusion tool for multiple gaming platforms.
• Betblocker: Free software to block access to gambling websites.
• Local Services: Information about jurisdiction-specific exclusion services.

10. Staff Training and Awareness

• Regular Training: All staff receive regular training on responsible gaming practices and problem gambling identification.
• Customer Interaction: Our customer service team is trained to handle responsible gaming inquiries sensitively.
• Escalation Procedures: Clear procedures for escalating concerns about player welfare to appropriate personnel.
• Continuous Education: Ongoing education about new research and best practices in responsible gaming.

11. Marketing and Advertising Standards

• Responsible Advertising: All marketing materials promote responsible gaming and include appropriate warnings.
• Target Audience: Marketing is only directed at adults over 18 years of age.
• Balanced Messaging: Promotional content balances excitement with responsible gaming messages.
• Vulnerable Groups: We do not target marketing at vulnerable or at-risk populations.

12. Implementation and Review

• Regular Review: This policy is reviewed annually and updated as needed to reflect best practices.
• Stakeholder Feedback: We welcome feedback from players, regulators, and responsible gaming organizations.
• Compliance Monitoring: Regular audits ensure compliance with this policy and applicable regulations.
• Continuous Improvement: We continuously seek to improve our responsible gaming measures based on industry developments.

13. Contact Information

If you need help with responsible gaming tools, have concerns about your gaming habits, or need information about support services, please contact us:

• Email: business@clicksmarttechltd.com
• Phone: +91 7678259042 (Available 24/7)
• Live Chat: Available through our platform
• Support Ticket: Submit a support request through your account