IMPORTANT: As part of our commitment to maintaining a secure and compliant gaming environment, AABB GAME implements a comprehensive Know Your Customer (KYC) policy. This policy ensures regulatory compliance, prevents fraud, and protects both our platform and our players. All users are required to complete the KYC verification process.

1. Purpose and Legal Framework

• Regulatory Compliance: Our KYC procedures comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Identity Verification: We verify the identity of all users to ensure they meet legal requirements for participation in skill-based gaming.
• Age Verification: We confirm that all players are at least 18 years of age as required by law.
• Fraud Prevention: KYC helps prevent identity theft, account fraud, and other illegal activities.
• Player Protection: Identity verification protects legitimate players and maintains the integrity of our platform.

2. When KYC Verification is Required

• Account Registration: Basic verification may be required during the initial account creation process.
• First Deposit: Enhanced verification is typically required before or after your first deposit.
• Withdrawal Requests: Complete KYC verification is mandatory before processing any withdrawal.
• High-Value Transactions: Additional verification may be required for large deposits or withdrawals.
• Suspicious Activity: We may request additional verification if unusual account activity is detected.
• Regulatory Requirements: Periodic re-verification may be required to maintain compliance.

3. Required Documents and Information

• Identity Proof:
  • Government-issued photo ID (Passport, Driver's License, National ID Card)
  • Must be valid and not expired
  • All information must be clearly visible
• Address Proof:
  • Utility bill (electricity, water, gas) not older than 3 months
  • Bank statement from the last 3 months
  • Official government correspondence
  • Rental agreement or property tax receipt
• Financial Information:
  • Bank account details for withdrawals
  • Payment method verification (credit/debit cards, e-wallets)
  • Source of funds documentation (if required)
• Additional Requirements:
  • Selfie with ID document (if requested)
  • Video verification call (for high-value accounts)
  • Employment or income verification (if applicable)

4. Document Submission Guidelines

• Image Quality: All documents must be clear, high-resolution, and fully visible.
• File Formats: Accepted formats include JPG, PNG, PDF (document scans or photos).
• File Size: Maximum file size is 10MB per document.
• Color Requirements: Color documents are preferred; black and white may be accepted in some cases.
• Complete Information: All corners and edges of documents must be visible.
• No Alterations: Documents must be original and unaltered; edited or modified documents will be rejected.
• Language Requirements: Documents in languages other than English may require certified translations.

5. Verification Process and Timeline

• Submission Process: Upload documents through your account dashboard or submit via email to kyc@aabbgame.com.
• Initial Review: Documents are typically reviewed within 24-72 hours of submission.
• Verification Timeline: Complete verification usually takes 3-5 business days.
• Status Updates: You will receive email notifications about your verification status.
• Additional Requests: If additional information is needed, you will be contacted with specific requirements.
• Approval Notification: You will be notified once your account is fully verified.

6. Enhanced Due Diligence (EDD)

• High-Risk Categories: Certain player categories may require enhanced verification procedures.
• Large Transactions: Deposits or withdrawals above specified thresholds trigger EDD requirements.
• Source of Wealth: Documentation proving the legitimate source of funds may be required.
• Professional Verification: Verification by a lawyer, accountant, or notary may be necessary.
• Background Checks: Additional screening may be conducted for high-value accounts.

7. Data Security and Privacy

• Secure Storage: All KYC documents are stored using industry-standard encryption and security measures.
• Access Control: Only authorized personnel have access to KYC information on a need-to-know basis.
• Data Retention: Documents are retained for the minimum period required by applicable regulations.
• Privacy Protection: We comply with all applicable data protection laws and regulations.
• Third-Party Sharing: KYC information is only shared with regulatory authorities when legally required.

8. Account Restrictions and Limitations

• Unverified Accounts: Accounts without completed KYC verification may have limited functionality.
• Deposit Limits: Maximum deposit amounts may apply to unverified accounts.
• Withdrawal Restrictions: Withdrawals are not permitted without complete KYC verification.
• Gaming Limitations: Access to certain games or features may require verified status.
• Bonus Eligibility: Some promotions and bonuses may only be available to verified players.

9. Rejection and Re-submission

• Common Rejection Reasons:
  • Poor image quality or unclear documents
  • Expired identification documents
  • Incomplete or missing information
  • Documents that don't match account information
  • Suspected fraudulent or altered documents
• Re-submission Process: Rejected documents can be resubmitted with corrections.
• Appeal Process: Disputed rejections can be appealed through customer support.
• Alternative Documents: We may accept alternative forms of verification in special circumstances.

10. Third-Party Verification Services

• External Providers: We may use third-party services for identity verification and screening.
• Database Checks: Information may be verified against government and commercial databases.
• Biometric Verification: Advanced verification methods may include facial recognition technology.
• Real-Time Verification: Some verification processes may provide instant results.

11. Ongoing Monitoring and Compliance

• Transaction Monitoring: All account activity is monitored for suspicious patterns.
• Periodic Reviews: Account information may be reviewed periodically to ensure accuracy.
• Risk Assessment: Accounts are continuously assessed for risk levels and compliance requirements.
• Regulatory Reporting: Suspicious activities are reported to relevant authorities as required by law.

12. Special Circumstances

• Corporate Accounts: Business accounts require additional documentation including corporate registration and beneficial ownership information.
• Joint Accounts: All account holders must complete individual KYC verification.
• Power of Attorney: Legal documentation required for accounts operated under power of attorney.
• International Players: Additional requirements may apply for players from certain jurisdictions.

13. Customer Support and Assistance

• Dedicated Support: Specialized customer support team available for KYC-related queries.
• Live Chat: Real-time assistance available through our platform.
• Email Support: Detailed support available via kyc@aabbgame.com.
• Phone Support: Phone assistance available during business hours.
• Documentation Guidance: Step-by-step guidance for document preparation and submission.

14. Regulatory Compliance and Legal Framework

• Anti-Money Laundering (AML): Full compliance with AML regulations and requirements.
• Counter-Terrorism Financing (CTF): Screening against terrorism financing watchlists.
• sanctions Screening: Verification against international sanctions lists.
• Local Regulations: Compliance with jurisdiction-specific gaming and financial regulations.
• International Standards: Adherence to international best practices and standards.

15. Contact Information for KYC Support

For assistance with KYC verification or related queries, please contact us:

• Email: kyc@aabbgame.com
• Phone: +91 7678259042 (Business Hours: 9 AM - 6 PM IST)
• Live Chat: Available 24/7 through your account
• Support Ticket: Submit a detailed support request through your account dashboard
• Document Upload: Secure document portal available in your account settings